CAR RENTAL IN PHILIPPINES

This section can be used to quickly answer common questions about our terms and conditions, such as: “Where do you pick-up and return our cars?” “What are our opening hours?” or “How do I made a car reservation?” It’s a great way to help people navigate our site easily.

At JUZZR CAR RENTAL, accessible from www.juzzrent.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by juzzrent.com and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in juzzrent.com. This policy is not applicable to any information collected offline or via channels other than this website. Consent By using our website, you hereby consent to our Privacy Policy and agree to its terms. Information we collect The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number. How we use your information We use the information we collect in various ways, including to: • Provide, operate, and maintain our website • Improve, personalize, and expand our website • Understand and analyze how you use our website • Develop new products, services, features, and functionality • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes • Send you emails • Find and prevent fraud Log Files juzzrent.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information. Advertising Partners Privacy Policies You may consult this list to find the Privacy Policy for each of the advertising partners of juzzrent.com. Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on juzzrent.com, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit. Note that juzzrent.com has no access to or control over these cookies that are used by third-party advertisers. Third Party Privacy Policies juzzrent.com's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites. CCPA Privacy Rights (Do Not Sell My Personal Information) Under the CCPA, among other rights, California consumers have the right to: Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers. Request that a business delete any personal data about the consumer that a business has collected. Request that a business that sells a consumer's personal data, not sell the consumer's personal data. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us. GDPR Data Protection Rights We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following: The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service. The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete. The right to erasure – You have the right to request that we erase your personal data, under certain conditions. The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions. The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions. The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us. Children's Information Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. juzzrent.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

KYC check is a mandatory process of identifying and verifying our hirer's identity when opening an account with us. We must make sure that our renters are genuinely who they claim to be. First-time car hirers need to go through our KYC, before they can rent our car. Before making an online booking and paying your reservation fees, please contact us via our official Contact Us page. If the hirers do not comply with the regulation and place an online booking without a pre-approval KYC, we will charge a fee of P2,500 and you will lose your reservation.

We need the following original documents: 1. Driving license (Professional or Non-professional) with Official Receipt 2. Proof of billing with your name and address indicated 3. Passport and/or digitized government issued identification For foreign hirer, he/she must be proficient in English language. Otherwise, please provide International Driving Permit/License (IDP/IDL) and identification must be valid for al least 90 days upon arrival.

Renter's must not use the vehicle to engage in any commercial activity other then for personal use. Vehicles are restricted from driven on these areas; inter-island, mountain trails, unmade and where roads are not passable for vehicle due to flooding. The Vehicle is not to be used for driving lessons, towing, racing, pace-making, or for competing in any form of motor sport or any illegal purpose whatsoever.

There are different categories to book from and there will be different cars in each category. Renter's will be able to choose a category to book from. However, they will not be able to choose a specific make/model. You will be allocated one of the models based on availability and the category you have made the booking.

The minimum rental contract period is for 1 day (1-day tenure deems as 24 hours usage) and commences on being the date of vehicle collection. We have long term rentals available as well. You'll qualify for our long term rental rates if you make a booking of 30 days or more.

Late return of vehicle is charged at Php150/30 minutes block. Rental extensions are charged based on our daily rental rates as prescribe in our rental contract that you have endorse with us. All extensions are strictly subject to availability of cars. Price differ for larger vehicle, e.g. AUV, SUV, VAN and others.

​Car rental charges will begin from your booking, regardless if you have shown up or not. ​If you cancel after your booking, you risk losing your advance rental payment of P2,500 deems as reservation deposit. If you are late to your booking by more than 2 hours and we do not receive notification from you, your booking will automatically be cancelled and we will charge you P2,500 on cancellation as no-show.

A P5,000 security bond will be required for all small and compact sedan cars, regardless if they are manual or automatic. A P10,000 security bond will be required for all other vehicle types. We will use security bonds to offsets four areas; (a) poor housekeeping like fuel discrepancy, dirty vehicle from inside to outside, (b) loss and damages, (c) accident & insurance excess, and (d) penalties like traffic violation, late payments and late vehicle returns. A P1,500 security deposit is required for Autosweep and Easytrip. Please see our payment section for a complete list of charges.

As most Hirers do not drive frequently, majority of insurance companies view car renting as a high risk. Therefore, we are unable to provide full protection/excess waiver/$0 deductible insurance policy. Our insurance policy covers third party injury and property damage (vehicle, premises etc) with a maximum participation fee of Php10,000 subject to the brand, model, and tonnage of the vehicle. (Note: maximum participation fee is an amount you need to pay to the car insurance provider, via JUZZR Car Rental, when you make a claim) When a rented vehicle is damaged in an accident, the Hirer is responsible for the total damage fees, which include but not limited to towing expenses, downtime days while the vehicle is being repaired and so on. Such downtime cost will be calculated based on the number of down days multiply by the daily rental rate of the damaged vehicle. 由于大多数租车者不经常开车，大多数保险公司将租车视为高风险。因此，我们无法提供全面保障/零元起赔额/零元免赔额保单。 我们的保单涵盖第三方伤害和财产损害（车辆、场所等）。将根据车辆的品牌、型号和吨位，最高参保费为1万菲律宾比索。（注意：参保费是指您在索赔时需要通过JUZZR租车公司向汽车保险提供商支付的金额） 当租用车辆在事故中损坏时，租用人将负责承担总损坏费用，这包括但不止限于拖车费用、车辆维修期间的停用天数损失等。此类停用损失将根据停用天数乘以受损车辆的日租金计算。

Please collect from our car depot along Mercedes Ave., Pasig, beside Puregold Supermarket.​

​Renter's must have and produce original photo driving license with official receipts (OR) upon collecting of vehicle. In addition, one government digitise issued ID’s with photo and signature (e.g. Passport, UMID & etc.)Forgetting to bring driving license or photocopied license will not be accepted and you risk forfeiting your advance rental payment terms as reservation deposit. All repeat renter's must produce original photo driving ID's upon collection of vehicle. If your domestic driver's license is not in English, an International Driving Permit/License (IDP/IDL) or an official translation in English is required. Please note that an International Driving Permit/License does not replace your regular driver's license and you must carry your domestic driver's license while driving in Philippines. IDP/IDL has a 90 days validity upon your arrival in Philippines.

You can extend your contract by giving us a 48 hours notice. Extension is still subject to car availability.

​Renter's shall take proper care of the vehicle for not overloading, has sufficient oil and water, correct tire pressure at all times and properly parked and locked the vehicle when not in use and drive in observation of all traffic laws and regulations. In the event of any breach, the renter's shall pay all fines and penalties which may be incurred, and answer to all traffic summonses, including all notices and inquiries during the rental contract period.

Smoking is strictly prohibited in the vehicle at all times. Pets are allowed in our rental cars. Renter's need to keep pets crated in bassinet and return their rental car in clean condition and free of pet hair to avoid cleaning/detailing fees. Service animals used by customers with disabilities are allowed in the vehicle without a carrier. A cleaning/detailing fee of P5,000 will be charged if the vehicle is returned in a condition that requires excessive cleaning. This is inclusive to stubborn stains, food spillage, foul odor and cigarette odor. ​

​For every block of 30 mins late, there will be a charge of P150. For 4.8hrs late, it will be charge at 5 hours late (in block of 30minutes) and the total late charges will be P1,500. For larger vehicle categories, price will differ.

A late charge is charged in 30 minutes blocks for all sedan cars. e.g. if you are 15min late, you get charged P150 (1block) if you are 30min late, you get charged P150 (1block) if you are 45min late, you get charged P300 (2blocks) if you are 1 hour late, you get charged P300 (2blocks) The late return charge will be invoice and deducted from your security deposit on the spot.

All our rented vehicles are equipped with RFID tags from Autosweep and Easytrip operators. We charge a convenience fee of P120 for this service. Each RDIF tag includes a minimum load of P750. A free reload will be included for ONLY one RFID operator, subsequent reloads will be charged.

Once your request for rental extension is approve, kindly deposit the rental extension amount to Juzzr Car Rental, BDO saving account number #007890073582 within the day or before the expiration of the rental contract.

Arrear must be paid immediately to avoid other financial charges, e.g. interests, administrative fees, legal and etc. Please settle your arrears promptly and inform our accounts with proof of payments.

Renter must clean the interior and exterior upon the return of car. Pump-up the fuel gauge as per initial collection of car. Remove any personal belonging from the car. Report any irregularities or malfunction during your drive to helps us identify and detect early faults. Your inputs are important to us as this ensure the safety on the subsequent renters. If you had an accident whether it is major or minor, please inform us and also secure a police report. Failure to inform us of any accident is an offence and will subject to legal prosecution.

Only the main hirer will be eligible to return the car and discharge the rental contract.

We will return the main security deposit immediate once you return the car to us. We will refund you the RFID toll security deposit once the tabulation of RFID tolls usage amounts are finalise with both toll operators (Autosweep & Easy Trip). In the meantime, you can submit an online refund form to claim your RFID toll security deposit.